Nicole Trahan

WEBSITE	DURATION	MY ROLE	KEY METHODS
View Website	11 weeks (part-time)	UX Lead, Greater Than Zero Percent + Led 5-member UX team from research to design handoff, leveraging usability studies and surveys to craft personas aligned with user and business goals. + Directed wireframe creation, managed iterative design, and maintained stakeholder communication, ensuring project milestones were met. + Produced impactful website redesign prototype grounded in comprehensive research and data analysis.	Usability Studies
			Competitive Analysis
			Google Analytics
			Figma Wireframe & Prototype
			Information Architecture / Sitemap

Context

In 2020, GTZP was established with the aim of connecting individuals with philanthropic organizations through video interviews and content shared on their website and social media.

By 2022, GTZP realized the need to enhance the user experience on their website and sought the assistance to optimize their website design for both business and user objectives.

I was part of the UX team (6) and spearheaded the research, strategy, and design for a user-friendly website experience that encourages connection, engagement, and donations to non-profits, with a particular emphasis on increasing the conversion of donations.

Key Impact

After updating the IA, UI, and content for the website:

76.9% improvement in average usability test scores (compared to original website baseline)

"[Donating] was very quick, easy, and clear" - User tester from the last round of usability testing

88.9% increase in donation conversion rate

Non-Profit Donation Website Redesign

Context

Key Impact